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Help! I'm Having EMail Trouble


Can't Send OR Receive

When you can not send or receive email there are a number of steps to take as you diagnose the problem.  First, you need to make sure your Internet connection is working properly.  Second you check webmail to further pinpoint where the problem begins.  Below is an outline of how to check these two issues and Outlook.
  1. Check to make sure you have a connection to the Internet. 
    (Can you view
  2. Can you view your website?
    If not, your domain name might have expired.  Check whois information for the domain expiration date.
  3. Check webmail to see if your missing messages are there.
    If they are you now know that your trouble is between the mail server and Outlook, not between the Sender and the mail server.
  4. Is your mailbox at webmail full? 
    If your mailbox is at its limit, then no messages can be added to your mailbox or moved through to Outlook.
  5. Is the Sender sending attachments larger that 20MB?
    Even attachments at 10MB are sometimes too big and may be rejected.  If Outlook is hung up on a message with an attachment of any size, view the message at webmail, download the attachment if you need it and delete the message.  Try to receive again.
  6. Have you checked your spam/junk folder to be sure messages are not being sent there?
  7. Close Outlook and then reopen Outlook
    Occasionally, some versions of Outlook have a tendency to “get stuck” while trying to send a message. If this is the case, if you close the program it will release the “stuck” message.
  8. Check your Outlook Settings.
    Check all your settings. 
  9. Consider deleting your Outlook account and re-creating it.
    Sometimes Outlook just gets corrupted and stops working for an unknown reason.  If you re-create you take this variable out of your diagnoses.
  10. Consider that your Anti-Virus software has updated and is creating an Outlook problem.
    If you are not able to receive e-mail messages from any email account in Outlook your anti-virus could be blocking.  Temporarily turn-off the email protection and try receiving email.
  11. If all the above options fail to find the problem, call us with the following information:

    Missing Received
    Messages we need 
    A) Time & Date the missing message was sent. 
    B) Sender email address. 
    NOTE: We can not research the problem unless we have those two pieces of information.

    Unable to Send Messages:  Confirmation that you tried to send message from webmail.

If you are experiencing trouble with either sending or receiving ...
Check to make sure you have a connection to the ...
When you feel that your email is not receiving messages ...
Can't Send OR Receive
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