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Spam Folder Management


Your new mail service routes suspected spam or junk messages to a “Spam” folder. These messages will not normally be downloaded to Outlook, but will be held in the online webmail mailbox. We recommend that all users check this spam folder to ensure there are no “good” messages being marked as spam.

If a good message is marked as spam, there are two methods to control the spam filter.

  1. Marking the message as “Not Spam”
  2. Adding the sender to a “Safe List”

Marking the Message as Not Spam

  1. Login to webmail using your full email address and password.
  2. Click on the “Spam” folder on the left side.
  3. Check the box next to any message that you want to keep, and click the "Not Spam" button at the top. This will move the message to your inbox AND train the spam filter.

Optional Step - Delete Spam Messages Once Viewed


For easier reviewing of the spam folder in the future, delete the remaining spam messages by doing one of the following:

Check the box next to the spam messages and click the “Delete forever” button
In the “Spam” folder on the left side: Right-Click and select “Empty folder” from the pop-up menu.

Adding the Sender to a Safelist


As an alternative to marking a message as “Not Spam,” you can also “Safelist” an email address or an entire domain in order to bypass the spam filter.

To edit the Safelist directly:

1) Login to webmail
2) Click “Settings” (on the upper right corner)
3) Click “Blocking” (on the left side)
4) Enter an Email address or Domain, click the Add button
5) Close the Settings window by clicking the “X” on the upper right

To add to the Safelist from a message:

1) Login to webmail
2) Locate the message (in any folder) you want to add to the Safelist
3) Check the box next to a message
4) Click the “More Options” button
5) Select “Safe sender…” (The sender is transparently added to your Safelist)
6) If the message is still in the “Spam” folder, you should also click the “Not Spam” button to move the message to the inbox.


How does the spam filtering system work?
The spam filters are necessarily dynamic in nature because they need to react to keep up with the changing tactics of spammers. The determination of whether a message is spam (junk) or ham (good) is based on not only sender's network reputation, but also on the content of the message. The system will identify common characteristics of reported spam, such as phone number, email address, website address, etc., and filter future message to look for those items that are now associated as spammy content.
Why are good messages being marked as spam?
A message gets marked as spam if it comes from a company or service that has a questionable reputation for sending mail, or it could be because of certain spammy phrases, phone #'s, websites or email addresses contained within the message.
Why should I train the spam filter?
The filter takes advantage of user input in order to determine whether or not a questionable message is spam. What is spam to one person is a desired message to another person. Training the filter (by marking a message as “Spam” or “Not Spam” helps it to understand what you consider a valuable message.
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