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Downloading Your Email - There is help here


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RackMail has put together the best help for setting up your devices that we can find and its specific for your email service and brand of device!


IMAP Settings


Note: In these examples we use generic user names and passwords.
IMAP if SSL is Off: 
Passwordyour specific email password 
Incoming mail server name:   secure.emailsrvr.comPort:  143
Outgoing mail server smtpsecure.emailsrvr.comPort:  587
IMAP if SSL is On 
Passwordyour specific email password 
Incoming mail server name:  secure.emailsrvr.comPort:  993
Outgoing mail server smtp:secure.emailsrvr.comPort:  465

Need more info on SSL?



Note: In these examples we use generic user names and passwords.
POP3 if SSL is Off:
your specific email password
Incoming mail server name:
Port:  110
Outgoing mail server smtp
Port:  587
POP3 if SSL is On
your specific email password
Incoming mail server name:
Port:  995
Outgoing mail server smtp:
Port:  465

Need more info on SSL?


iPhone Email - for RackMail

Option 1. Setting up a POP3 email account:
(If you continue to have issues with this setup you will need to contact your iPhone support staff who should be able to help you.)

1. Go to the mail setup screen.
From the iPhone main screen, tap Settings > Mail > Add Account. This makes the new account screen appear.
2. Choose the Other account type.

This makes the "Enter your account information" screen appear

User Information: Enter your name and email address

Logon Information: Enter your FULL email ( and password

Mail server information : (Make sure POP3 is selected)
Incoming mailserver (POP3): 
Outgoing mailserver (SMTP):

Some things to bear in mind:

• The Name is what other people see when you send them mail. It should be your real name, such as John Appleseed or Steve Jobs.
• It's correct for the Incoming Mail Server and Outgoing Mail Server settings to be identical.
• The passwords you enter here must be the same as your Mail Server account.

When you're finished, click Save in the upper-right corner of the screen

3. Go to the advanced settings screen.
Although the steps above are sufficient for basic e-mail, you need to do one more thing to make sure your iPhone properly stores sent messages, deleted messages and drafts on the mail server.
First, go to the advanced settings screen. Tap the address of the mailbox you just created:

You'll see a screen that looks similar to the one you just typed your settings into, but if you scroll down to the very bottom, you'll find a new Advanced item. Tap Advanced:

You'll see a section titled Mailbox Behaviors. We want to change all three behaviors, so first, tap Drafts Mailbox:

That makes the "Mailboxes" screen appear:

Tap Drafts from the On the Server section, as shown in blue above. This saves that setting and returns you to the Mailbox Behaviors screen.

Repeat the same steps for the Sent Mailbox (choosing Sent on the server) and the Deleted Mailbox (choosing Trash on the server).

You're finished!

Press the Home button on your iPhone to return to the main screen, then click the Mail icon. Your iPhone can now send and receive e-mail.

By the way, if you ever need to return to these screens and view or edit the settings of an existing account, you can tap Settings > Mail > at any time.

Option 2. Forwarding email to your iPhone:

FYI: Comparing POP and IMAP

RackMail offers either POP3 or IMAP access to your email via an email client like MS Outlook or your smart Phone.
IMAP and POP are different protocols for handling e-mail. Each has its own unique function and purpose. POP is basically a flow through entity—it just passes on the information to you at your e-mail program. IMAP on the other hand, is interactive with your e-mail program.

POP is a simple process. When the POP e-mail server receives e-mail it stores it on the server until you to request it.  By opening your email program (e.g., Outlook) and pressing the “Send” or “Receive” button you request the e-mail from the server . The e-mail program in essence asks the server if there is any mail waiting. If there is, it tells the server to send it to you.

When the POP server receives your request for mail, it sends the entire message to your e-mail program. Once you receive the email, the message is no longer stored on the server unless you specifically tell it to keep a copy.

  • Best when you will be primarily accessing your email from a single location, like your office or home. When you leave your office or home, you can still access your email from a web browser.
  • Messages are downloaded to your computer, so you don't need to worry about exceeding the size of your mailbox.
  • When accessing your email account through a web browser, you may not see previous messages that were downloaded to your desktop email client.

IMAP allows you to download e-mails from the server to your e-mail program the same as POP does. However, when you request your e-mail from the server it sends a copy rather than sending the entire e-mail. It keeps a copy of the e-mail on the server while simultaneously keeping a copy on your computer.

You may be wondering what happens if you have certain messages on your local computer and IMAP has different messages on the IMAP mail server? IMAP has built in intelligence to handle this task. When you connect the IMAP mail server with your local computer, it senses that there are differences between the local computer and the mail server. It then synchronizes both so that they have the same information.

For example, if you delete messages, compose more and have sent others, this information will be synced up with the IMAP server so that the IMAP server will delete the copies of the messages that were deleted.  By the time you log off the IMAP server you have two complete copies of all of the e-mail tasks performed: one on the IMAP server and one on your local computer.
  • Best when you will be accessing your email from multiple locations.
  • Allows you to create portable folders. These folders will appear in each email client you use to access your account. Your account will look the same at work, at home, and at your friend's house.
  • Because your email messages are stored on the server, you must monitor your mailbox size and delete messages to avoid exceeding your mailbox size.
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